Shipping Policy

Effective date: 11/6/2025

This Shipping Policy explains how orders are processed and delivered by Carderia within Egypt. We aim to get your sets to you quickly and safely.

1) Where we ship

• Coverage: All governorates in Egypt via trusted local couriers (e.g., Bosta and partners).
• International: Not available at the moment.

2) Processing & print times

• Production window: Most orders enter print within 1–2 business days and finish within 2–4 business days depending on volume and order size.
• Business days in Egypt: Sunday–Thursday. Couriers may operate limited schedules on Fridays and public holidays.
• Order tracking: You can track your order from your Orders page; once dispatched, the courier’s tracking link appears there.

3) Delivery timelines (after dispatch)

• Cairo & Giza: approx. 2–5 business days.
• Other governorates: approx. 3–6 business days.
• Remote areas / peak periods: allow an extra 1–5 business days.

Timelines are courier estimates and may vary due to weather, access, or network constraints.

4) Shipping fees & promotions

• Calculated at checkout: Your delivery fee is shown before payment based on destination and courier rates.
• Promotions: Any free-shipping or discount offers are applied automatically and clearly displayed at checkout when active.
• Cash on Delivery (COD): Available. If a COD handling charge applies, it is included in the delivery fee shown at checkout.

5) Tracking & delivery

• A tracking link is provided once your parcel is handed to the courier.
• Delivery attempts: Couriers typically make up to 3 attempts. If unreachable, the parcel may be returned; re-delivery can be arranged and may incur a new shipping fee.

6) Address accuracy

• Provide a complete address, active phone number, and a landmark if helpful. Incorrect or incomplete details can cause delays or additional fees.
• Before dispatch: Contact support@carderia.space to request an address change.
• After dispatch: Please use the courier tracking link to coordinate any change directly with the courier.

7) Packaging & condition on arrival

• Sets are packed to prevent bending and scuffing (stacked, wrapped, and boxed/pouched).
• Inspect on delivery: If you notice visible damage, photograph the parcel and contents and contact us immediately.

8) Lost, delayed, or damaged shipments

• If tracking stalls or the parcel is marked lost after courier investigation, we will reprint or refund the impacted items, consistent with our Refund Policy.
• For items damaged in transit, follow the Refund Policy steps. Upon review and verification, we will reprint and reship at no cost or issue a refund, as appropriate.

9) Undeliverable parcels

• If delivery is refused or repeatedly unsuccessful, the courier may return the parcel. Re-delivery can be arranged after confirmation and may require an additional shipping fee.

10) Contact

Need help with shipping or tracking? Email support@carderia.space. We aim to acknowledge within 3 business days and resolve most cases within 10 business days.