Privacy Policy
Effective date: 11/6/2025
Carderia (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Services in Egypt, including browsing and purchasing curated card sets and registering for tournaments. By using our Services, you consent to the practices described here.
1. Information we collect
- Account data: name, email address, password hash, profile image (if provided).
- Order data: delivery address, contact phone, payment confirmations (if Paymob/online payment is used), order history.
- Tournament data: registration details, entry fee payment records, QR code check-in, tournament results.
- Logs & technical data: IP address, device/browser info, session logs, and security audit logs (e.g., login attempts).
2. How we use your information
- To provide and operate the Services (orders, deliveries, events).
- To process payments (via COD or Paymob when available).
- To communicate with you (order confirmations, event details, support).
- To detect, prevent, and address fraud or misuse.
- To comply with Egyptian legal and accounting obligations.
3. Sharing of information
- Service providers: couriers, payment processor (Paymob), tournament venue partners, and hosting/IT providers. These parties use your data only to provide services on our behalf.
- Legal compliance: if required by Egyptian law, court order, or to protect our rights and users.
- We never sell or rent your personal information to third parties.
4. Data retention
- Accounts: kept until you delete your account or request erasure.
- Orders & invoices: retained for 5 years to meet accounting/tax obligations.
- Tournament records: retained for 2 years for operational and dispute resolution purposes.
- Audit logs: retained for 2 years for security and fraud monitoring.
- Verification & reset tokens: expire and are deleted within 90 days.
5. Your rights
Under Egyptian law, you may request access, correction, or deletion of your personal data. You can manage much of your data in account settings. For other requests, contact us at support@carderia.space.
6. Security
We use industry-standard measures such as HTTPS, secure password hashing, and limited staff access. While we strive to protect your data, no online service can guarantee absolute security.
7. Cookies & tracking technologies
We use cookies and similar technologies to operate and improve our Services:
- Essential cookies: required for login, sessions, and checkout. Cannot be disabled.
- Preference cookies: remember theme and language settings.
- Analytics (minimal): privacy-friendly analytics may be used to improve performance; these do not identify you personally.
You can control non-essential cookies through your browser settings. By continuing to use Carderia, you consent to cookie use as described.
8. Children’s privacy
Accounts are for users aged 16+. Tournament participation is available from 12+ with guardian consent. We do not knowingly collect information from children under 12.
9. International transfers
Our Services are primarily intended for use in Egypt. If your data is processed outside Egypt (e.g., hosting providers), we ensure reasonable safeguards are applied.
10. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted here with an updated effective date. For material changes, we will provide an in-app or email notification.
11. Contact us
For privacy questions, requests, or complaints, email support@carderia.space. We aim to acknowledge within 2 business days and respond within 5 business days.